► All pick-up and delivery orders must be paid in FULL 2 WEEKS prior to your function date.

► We accept E-TRANSFER, DEBIT, VISA, MASTERCARD, AMEX, & COMPANY CHEQUE

► All items require a 50% deposit upon booking.

► Deposits are non-refundable and non-transferable.

► Some items require a security deposit, which is refundable upon all items returned in good condition.

► We charge for all broken, damaged, or missing items.

► Our normal rental period is 24 hours. All wedding items are sent out the day before at no extra charge.

► It is never too soon to book. If you are unsure of your numbers, book for the number of people that you have invited.

► Final numbers are required 2 weeks prior to your function date, as well as full payment.

► No cancellations or deletions can be made to your order less than 2 weeks prior to your function date.

► Delivery and pick-up will be delivered to where we have vehicle access (we DO NOT do stairs).

► Pick-up:

- All merchandise must be ready when our driver arrives.

- Tables and chairs must be stacked neatly in the same location as they were delivered.

- All rental items must be kept under cover until picked-up.

► Our services DO NOT include set-up or tear-down of tables, chairs, etc.

► All equipment is the responsibility of the lessor from the time of delivery to time of pick-up.

► All items come to you sterilized and sparkling clean, “table ready”.

► Please ensure that all items are re-packed in the containers, boxes, linen bags, etc.

- Glasses: Please empty and return to boxes upright.

- Dishes: Scrape, and return to totes.

- Linens: Shake out and return to linen bags.

► There is an extra charge for any burn holes or wax on linens.

* Please count your orders before it is returned, as we charge for all missing items!